At RUWAH Fragrances, we strive to provide an exceptional fragrance experience with every order. If you are not completely satisfied with your purchase, we offer a straightforward return process for eligible products.

Return Eligibility

• Return requests must be submitted within 7 days of receiving your order.
• The fragrance must be mostly unused, with at least 90% of the product remaining.
• The product must be returned in its original condition, including all packaging and accessories.

Return Process

• To initiate a return, contact our customer support team via WhatsApp at 0309-5021205.
• Our team will guide you through the return process and provide the necessary instructions.
• Once the returned product is received and approved after inspection, returns are typically processed within 7 working days.
• Note that inspection may include verifying the contents, packaging, the purchase date within return the window, ensuring that the product in hand is not counterfeit, and its further compliance with the eligible terms and conditions.

Refund Details

• Original delivery charges are non-refundable.
• Refunds will be issued only after the returned product has been inspected and approved by our quality team.
• Refunds will be processed through the original payment method where applicable, or via an agreed alternative method.
• Once your refund request is approved, it may take up to 7 working days for the amount to reflect in your account, depending on your bank’s processing time.

Important Information

• Products purchased during promotional sales, clearance events, or special discounted offers are not eligible for return.
• RUWAH Fragrances reserves the right to refuse returns that do not meet the eligibility criteria outlined above.

For any questions regarding your order, our customer support team is always available to assist you.